GENERAL & CUSTOMER SERVICE
CA - Why is your product range limited?
CA - Where do you ship your orders from?
CA - How long will my order take to arrive?
When will my order be received (UK)?
How do I process a return?
Do you accept Paypal?
USA - Why am I charged additional tax on my order?
I need help on how to use my product
My order has arrived damaged!
Where do I apply my discount code?
Do you offer samples of your products in Europe and the USA?
Why isn't my discount code working?
Can I buy Vivo Life products in store in the US?
How can I unsubscribe from marketing emails?
My order status is 'delivered' but I have not received my parcel
I have forgotten my password
Can I write a press article about you?
Understanding the difference between "Best before" and "Use by" dates!
What are the e-gift card terms and conditions?
How do I check my e-gift card balance?
What happens if the e-gift card I have bought hasn't been received?
Can I amend my e-gift card balance after purchase?
Can I cancel and refund my e-gift card?
Can e-gift cards be use on subscription purchases?
When does the e-gift card expire?
When will the e-gift card be sent?
What can I buy with my e-gift card?
Where can I use my e-gift card?
Do you have any employment vacancies/career oportunties?
Why is there no scoop in my pouch?
Do you ship worldwide?
Why can't I log into my account?
UK Do you offer samples?
Can I buy your products in stores?
Why don’t you ship to my country?
UK How can I contact you?
Can I change/cancel my order?
Do you ship to Switzerland?
Do you ship to Australia?
Do you ship to South America?
How does your ‘Refer a Friend’ platform work?
Adding a new subscription item or one time order to your subscription order
Updating the shipping address on your subscription
Updating your payment method on your subscription
How to cancel your subscription
Updating the delivery schedule of your subscription
Logging in to your subscription account
Adding another shipping address to your subscription
Create a subscription
How to activate your account
How to skip an upcoming subscription order
How to swap the flavour/product on your subscription
Subscription Account Overview
How to process your order today!
Removing one time items from your subscription
Applying a discount code to your subscription.
How to reactivate an inactive subscription
How to manage your Vivo Life subscription - An overview
How to change your next subscription charge date
How to create an account
What's the benefit to subscribing?
TURMERIC EXTRACT (95% CURCUMINOIDS)
BIO-FERMENTED PEA PROTEIN
FRUIT & VEGETABLE POWDERS
PLANET & PEOPLE
ORGANIC MACA POWDER
LIQUID B12 COMPLEX
LIQUID VITAMIN D3 & K2
PLANT BASED OMEGA 3 LIQUID
PLANT PROTEIN BAR
CHAGA MUSHROOM (6:1 EXTRACT)
REISHI MUSHROOM (15:1 EXTRACT)
CORDYCEPS MUSHROOM (10:1 EXTRACT)
LION'S MANE MUSHROOM (8:1 EXTRACT)
How do I take Omega 3?
Is our Omega 3 suitable for children?
Omega 3 - Composition/what is the other 200mg made up of?
How is your Creatine sourced?
What is the main difference between Vegan Protein and Perform?
How many mg of mushroom extract per serving in each Magic Latte?
Do our Magic Lattes contain caffeine?
Are the mushrooms used in Magic Lattes present at functional dosages?
When should I take Magic? Can I take different products in the Magic range throughout the day?
How should B12 be stored?
Does your Vitamin K2 contain Soy?
Where do you source your Reishi?
What are Cordyceps and what are the benefits of taking them?
What is Chaga and what are the benefits of taking it?
How is your magnesium processed?
Where do you source your Chaga?
Where is your magnesium sourced?
What type is your magnesium?
Should I consume magnesium with food?
Is there a maximum dose for Reishi?
Is there a minimum/maximum dose for Cordyceps?
Is there a maximum dose for Chaga?
Is there a maximum dose for Lion's Mane?
Can I consume Chaga alongside other Vivo Life products, especially those with other mushrooms in (e.g. reishi, Lion’s Mane)?
Can I use your magnesium alongside your other products?
Is Chaga suitable for children?
Can I use magnesium with zinc?
Can I take Chaga if I'm pregnant or breastfeeding?
How is the Chaga processed?
What are the benefits of using magnesium?
How do I use Chaga?
Can I consume Cordyceps alongside other Vivo Life products, especially those with other mushrooms in (e.g. Reishi, Lion’s Mane)?
Is Cordyceps suitable for children?
Can I take Cordyceps if I'm pregnant or breastfeeding?
How are the Cordyceps processed?
Can I take Lion's Mane if I'm pregnant or breastfeeding?
Can I consume Lion’s Mane alongside other Vivo Life products, especially those with other mushrooms in (e.g. cordyceps, reishi)?
Where do you source your Cordyceps?
Is Lion's Mane suitable for children?
How do I use Cordyceps?
How is the Lion's Mane processed?
Where do you source your Lion's Mane?
Can I consume Reishi alongside other Vivo Life products, especially those with other mushrooms in (e.g. cordyceps, Lion’s Mane)?
Is Reishi suitable for children?
How do I use Lion's Mane?
Can I take Reishi if I'm pregnant or breastfeeding?
How is the Reishi processed?
What is Lion's Mane and what are the benefits of taking it?
How do I use Reishi?
What is Reishi and what are the benefits of taking it?
What is a pre-workout, what are the benefits?
Isn’t Collagen from animals?
Can I use your Collagen Builder alongside other Vivo Life products?
Collagen Builder - Amino Acid Profile
Can your Collagen Builder help with exercise/injury recovery?
How does Magic Mushroom Coffee compare to regular coffee?
Is your Collagen Builder Halal or Kosher?
Can I use your Collagen Builder when pregnant, breastfeeding, or on medication?
Will your Collagen Builder help my skin's appearance?
How does Perform taste so good?
Are your products Kosher and Vegan?
Why does Supergreens only come in a large pouch now?
Where is your Magic Coffee sourced?
Is Perform safe for athletes?
Are Vivo Life Nut (allergen) Free? YES!
Are Magic Lattes safe to consume during pregnancy?
Do I need to do a ‘loading phase’ with creatine?
When will the Pre-workout be available in the EU, US & CA?
Is the Pre-Workout third party tested for contaminants?
Why have you reformulated Supergreens in the past?
Does Supergreens contain gluten or other allergens?
Can I add Supergreens to hot food and drink?
Should I use Supergreens with or without food?
Can I use more than one scoop of Supergreens per day?
How many probiotics are in each serving of Supergreens?
Where is the vitamin D in Supergreens sourced from?
I am fasting. Can I still use Supergreens?
Why does the label of All-In-One say it is a meal replacement?
Why are some of the minerals in All-In-One only at 30% RDA?
Does All-In-One contain the same protein used in Perform and Vegan Protein?
Does All-In-One need to be kept in the fridge (due to probiotics)?
Does All-In-One cover my daily probiotics needs?
Where does the B12 come from in All-In-One?
Does All-In-One cover all my nutrient needs?
Can I replace Supergreens with All-In-One?
What is the Omega content of All-In-One?
Are the nutrients in All-In-One naturally derived?
Is All-In-One a mass gainer?
What are the sources of protein of All-In-One?
How many servings does All-In-One have and what flavours does it come in?
Can I take All-In-One when I am NOT working out?
Can I take All-In-One while working out?
Does All-In-One have vitamins and minerals, if so which ones?
How many calories does All-In-One have?
Will All-In-One break my fast?
Why are we using citric acid instead of malic acid in Intra-Workout?
What’s the difference between EAAs and BCAAs?
Can I use Intra-Workout and Perform at the same time?
Is Intra_Workout suitable for a Keto diet?
Why aren’t your products certified Organic?
Are your products tested for heavy metals?
Do you sell a mass gainer?
Can I cook with the products?
Are your products gluten free?
Do I need to keep your products in the fridge?
Are the products okay to be taken together?
Do I need a multinutrient on a whole food plant-based diet?
Why doesn’t Supergreens contain calcium, iodine, iron or magnesium?
Can I take the Vegan Multinutrient alongside the liquid Omega 3, B12 and D3?
What is our Vganic Multinutrient blend?
Vegan Multinutrient and thyroid issues?
Why is the B12 in the Vegan Multinutrient so high?
Protein Bar - Is it gluten free?
All-In-One Certificate of Analysis
Supergreens Certificate of Analysis
Intra-Workout Certificate of Analysis
Vegan Multinutrient Certificate of Analysis
Is Intra-Workout Gluten Free?
What is the difference between All-In-One and Vegan Protein?
Does All-In-One contain selenium?
Is All-In-One safe for athletes?
Perform - is it gluten free?
Is Intra-Workout Organic?
Is All-In-One a meal replacement?
When should I use Intra-Workout?
Is Intra-Workout suitable for vegans?
What is the difference between All-In-One and Perform?
Does Intra-Workout contain added sugar?
What does Intra-Workout taste like?
Is Intra-Workout suitable for athletes?
Does Supergreens contain vitamin K1 and K2?
How are the nutrients in Supergreens sourced?
Is Intra-Workout tested for heavy metals?
Can Supergreens be used with other supplements?
How are the probiotics in Supergreens sourced?
Can I take Supergreens with the Vegan Multinutrient?
Can I use the Vegan Multinutrient and All-In-One Meal?
What is the difference between All-In-One Meal and Supergreens?
I already take Supergreens, do I need to take the D3 too?
Do I need to take B12 if I already use Supergreens?
Is Supergreens suitable for children?
Is the BCAA in Perform made from duck feathers?
Can I take Perform when pregnant, breastfeeding or taking medication?
Does Perform contain caffeine?
Is Perform suitable for vegans?
Is Perform suitable for use in baking?
Is Perform tested for heavy metals?
Can I use your products whilst pregnant/breastfeeding?
What is the serving size of Maca?
Where do you source your Maca?
Will Maca affect my hormone balance?
How will Maca help me?
Does Maca contain B Vitamins?
What does Maca taste like?
Does Maca contain caffeine?
What is gelatinised Maca?
What is Collagen?
How should Omega 3 be stored?
Why do I need to take B12?
Is our B12 suitable for children?
How do I take B12?
How do I store D3?
Is D3 suitable for children?
How do I take D3?
What is D3/K2?
Can I use a drip filter (percolator) or a stove top/moka pot to brew Magic Coffee?
How much caffeine is in each serving of Magic Coffee?
What mycotoxins do you test Magic Coffee for?
Does Magic Coffee taste like mushrooms?
How many servings of Magic should I have per day?
What is the difference between fruiting body and mycelium extracts?
How many mushrooms can I take in a day? Can I combine mushrooms?
Are the mushrooms you use really magic (psychoactive)?
How should I prepare my Magic Latte?
Can the Vegan Multinutrient be used when pregnant or breastfeeding?
What time of day should I take the Vegan Multinutrient?
Is the Vegan Multinutrient exclusively for vegans?
Is Vegan Multinutrient suitable for children?
Why is my Vegan Multinutrient discoloured?
Why choose our Vegan Multinutrient?
When is the best time to take Creatine?
Should I only take Creatine on training days?
What is the recommended dose of Creatine?
Will Creatine cause me to gain weight?
What is micronized Creatine?
Does Creatine cause dehydration?
How does Creatine work?
Is Creatine safe?
Should I use a Pre-Workout supplement?
Why have you chosen beetroot for the Pre-Workout?
Is the Pre-Workout gluten/soy free?
Does the Pre-Workout contain caffeine?
How do I use the Pre-Workout?
Is the Pre-Workout vegan?
Is the Pre-Workout suitable for breastfeeding or pregnant women?
Does the unflavoured Vegan Protein taste like anything?
Can I use Vegan Protein in savoury foods?
Can I use Vegan Protein when baking?
Is Vegan Protein suitable for children?
What flavours are used in Perform?
Is Perform suitable for those with a pea intolerance?
Why is Perform's salt content high?
Is Perform organic?
Can I use Perform as a pre-workout?
Does Perform contain added sugar?
Is the Protein Bar suitable for people with a nut allergy?
Are other Vivo products at risk of contamination from allergens regarding the Protein Bar?
Where does the lemon and orange flavour come from in the Protein Bars?
Is the Protein Bar suitable if I am pregnant or breastfeeding?
Where does the protein come from in the Protein Bar?
Is the Protein Bar third-party tested?
Is the Protein Bar suitable for vegans?
Does the Protein Bar contain added sugar?
Is the Protein Bar suitable for children?
Do you have a protein powder without stevia?
Will I test positive to drug tests due to the hemp content in Perform?
What is the serving size of Perform?
Is Perform suitable for IBS sufferers, or for those with digestive issues?
Collagen Builder Certificate of Analysis
Magic Lattes Certificate of Analysis
Magic Coffee Certificate of Analysis
D3 & K2 Certificate of Analysis
B12 Certificate of Analysis
Vegan Protein Certificate of Analysis
Perform Certificate of Analysis
Omega 3 Certificate of Analysis
How are Magic Chaga Chai donations to Akanksha calculated?
What is an adaptogen?
How many servings are there in a pouch of Creatine?
Does Maca contain any added sugar/sweeteners?
What are the benefits of EAAs?
What is the difference between EAAs and protein?
What is the problem with most EAA powders?
Are your products FDA approved?
Updated by Georgina Roberts
If you are currently taking Supergreens then in most cases you would not need to take an additional D3 supplement. As you know Supergreens contains a range of different vitamins and minerals, including D3 so with daily use you would have this key nutrient covered. If you require a higher or more therapeutic serving of D3 then you can consider taking a D3 supplement in addition to Supergreens. If you are in doubt about how much you should consume we recommend contacting your healthcare practitioner.