GENERAL & CUSTOMER SERVICE
My order has arrived damaged!
How does your ‘Refer a Friend’ platform work?
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Partnership Opportunities
Do you offer samples of your products in Europe and the USA?
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CA - Why is your product range limited?
CA - Where do you ship your orders from?
CA - How long will my order take to arrive?
When will my order be received (UK)?
How do I process a return?
Do you accept Paypal?
USA - Why am I charged additional tax on my order?
Can I buy Vivo Life products in store in the US?
Can I write a press article about you?
Understanding the difference between "Best before" and "Use by" dates!
What are the e-gift card terms and conditions?
How do I check my e-gift card balance?
What happens if the e-gift card I have bought hasn't been received?
Can I amend my e-gift card balance after purchase?
Can I cancel and refund my e-gift card?
Can e-gift cards be use on subscription purchases?
When does the e-gift card expire?
When will the e-gift card be sent?
What can I buy with my e-gift card?
Where can I use my e-gift card?
Do you have any employment vacancies/career oportunties?
Why is there no scoop in my pouch?
Do you ship worldwide?
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UK Do you offer samples?
Can I buy your products in stores?
Why don’t you ship to my country?
UK How can I contact you?
Can I change/cancel my order?
Do you ship to Switzerland?
Do you ship to Australia?
Do you ship to South America?
SUBSCRIPTIONS
Updating your payment method on your subscription
Applying a discount code to your subscription.
Adding a new subscription item or one time order to your subscription order
Updating the shipping address on your subscription
How to cancel your subscription
Updating the delivery schedule of your subscription
Logging in to your subscription account
Adding another shipping address to your subscription
Create a subscription
How to activate your account
How to skip an upcoming subscription order
How to swap the flavour/product on your subscription
Subscription Account Overview
How to process your order today!
Removing one time items from your subscription
How to reactivate an inactive subscription
How to manage your Vivo Life subscription - An overview
How to change your next subscription charge date
How to create an account
What's the benefit to subscribing?
INGREDIENTS
STEVIA
BIO-FERMENTED PEA PROTEIN
TURMERIC EXTRACT (95% CURCUMINOIDS)
GOTU KOLA
ASHWAGANDHA
NATURAL FLAVOURINGS
RAW CACAO
CHAGA
MACA
REISHI
LION'S MANE
FRUIT & VEGETABLE POWDERS
PLANET & PEOPLE
PRODUCT
MAGIC LATTES
VEGAN PROTEIN
PERFORM PLANT PROTEIN
PERFORM PRO PLANT PROTEIN
LION'S MANE MUSHROOM (8:1 EXTRACT)
CORDYCEPS MUSHROOM (10:1 EXTRACT)
REISHI MUSHROOM (15:1 EXTRACT)
CHAGA MUSHROOM (6:1 EXTRACT)
PLANT PROTEIN BAR
PLANT BASED OMEGA 3 LIQUID
CREATINE
COLLAGEN BUILDER
INTRA-WORKOUT
LIQUID VITAMIN D3 & K2
LIQUID B12 COMPLEX
ORGANIC MACA POWDER
PRE-WORKOUT
ALL-IN-ONE MEAL
MULTINUTRIENT
MAGIC COFFEE
SUPERGREENS
PRODUCT FAQS
Are All in One, Perform Plant Protein and Perform Pro Plant Protein suitable for those with a pea intolerance?
Can I use your products if I have a food allergy or intolerance?
Can I take All-In-One while working out?
Does Perform Plant Protein and Perform Pro Plant Protein contain caffeine?
What flavours are used in Perform Plant Protein and Perform Pro Plant Protein?
Why is Perform Plant Protein and Perform Pro Plant Protein's salt content high?
Does Perform Plant Protein and Perform Pro Plant Protein contain added sugar?
Are Perform Plant Protein and Perform Pro Plant Protein suitable for use in baking?
What is the main difference between Vegan Protein and Perform Plant Protein?
Can I take Perform Plant Protein when pregnant, breastfeeding or taking medication?
Does All-In-One contain the same protein used in Perform Plant Protein and Vegan Protein?
Is Perform Plant Protein and Perform Pro Plant Protein suitable for IBS sufferers, or for those with digestive issues?
Are Perform Plant Protein and Perform Pro Plant Protein tested for heavy metals?
How does Perform Plant Protein and Perform Pro Plant Protein taste so good?
What are the benefits of EAAs?
Why aren’t your products certified Organic?
Is Perform Plant Protein and Perform Pro Plant Protein organic?
Perform Plant Protein - is it gluten free?
What is the serving size of Perform Plant Protein and Perform Pro Plant Protein?
What is the difference between EAAs and protein?
What is the problem with most EAA powders?
Are Perform Plant Protein and Perform Pro Plant Protein suitable for vegans?
Do you have a protein powder without stevia?
Is Perform Plant Protein and Perform Pro Plant Protein safe for athletes?
Why does the label of All-In-One say it is a meal replacement?
What is the difference between All-In-One and Perform Plant Protein?
Can I use your Collagen Builder alongside other Vivo Life products?
What is the difference between All-In-One Meal and Supergreens?
Can I use Intra-Workout and Perform Plant Protein at the same time?
Can I use Perform Plant Protein or Perform Pro Plant Protein as a pre-workout?
When should I take Magic? Can I take different products in the Magic range throughout the day?
Are Magic Lattes safe to consume during pregnancy?
Are the mushrooms used in Magic Lattes present at functional dosages?
Do our Magic Lattes contain caffeine?
Is Intra-Workout suitable for a Keto diet?
Why are some of the minerals in All-In-One only at 30% RDA?
Why are we using citric acid instead of malic acid in Intra-Workout?
Is Intra-Workout tested for heavy metals?
Is Intra-Workout Gluten Free?
Is Intra-Workout suitable for athletes?
Is Intra-Workout suitable for vegans?
Is Intra-Workout Organic?
What does Intra-Workout taste like?
Does Intra-Workout contain added sugar?
Can I add Supergreens to hot food and drink?
When should I use Intra-Workout?
What is our Vganic Multinutrient blend?
Do you sell a mass gainer?
Is Supergreens suitable for children?
Can I replace Supergreens with All-In-One?
I am fasting. Can I still use Supergreens?
Does Supergreens contain vitamin K1 and K2?
Why have you reformulated Supergreens in the past?
How are the nutrients in Supergreens sourced?
Can Supergreens be used with other supplements?
How are the probiotics in Supergreens sourced?
Should I use Supergreens with or without food?
Can I take Supergreens with the Vegan Multinutrient?
Do I need to take B12 if I already use Supergreens?
Where is the vitamin D in Supergreens sourced from?
I already take Supergreens, do I need to take the D3 too?
Why doesn’t Supergreens contain calcium, iodine, iron or magnesium?
How many probiotics are in each serving of Supergreens?
Do I need to keep your products in the fridge?
Can I use more than one scoop of Supergreens per day?
Can I cook with the products?
Does All-In-One contain selenium?
Is All-In-One a meal replacement?
Is All-In-One safe for athletes?
What is the difference between All-In-One and Vegan Protein?
How many calories does All-In-One have?
Will All-In-One break my fast?
Is All-In-One a mass gainer?
Can I use the Vegan Multinutrient and All-In-One Meal?
Where does the B12 come from in All-In-One?
Does All-In-One cover all my nutrient needs?
Are the nutrients in All-In-One naturally derived?
What is the Omega content of All-In-One?
What are the sources of protein of All-In-One?
Does All-In-One cover my daily probiotics needs?
How many servings does All-In-One have and what flavours does it come in?
Can I take All-In-One when I am NOT working out?
Does All-In-One have vitamins and minerals, if so which ones?
Does All-In-One need to be kept in the fridge (due to probiotics)?
Isn’t Collagen from animals?
Are your products gluten free?
What type is your magnesium?
Can I take Inositol as a male?
Is Inositol suitable for children?
Are there any potential side effects of taking Inositol?
Is Inositol suitable for pregnant/breastfeeding women?
Where and how do you source your Inositol?
Is the Protein Bar gluten free?
Is the Protein Bar suitable if I am pregnant or breastfeeding?
Are other Vivo products at risk of contamination from allergens regarding the Protein Bar?
Where does the protein come from in the Protein Bar?
Is the Protein Bar third-party tested?
Is the Protein Bar suitable for children?
Is the Protein Bar suitable for vegans?
Does the Protein Bar contain added sugar?
Where does the lemon and orange flavour come from in the Protein Bars?
Is the Protein Bar suitable for people with a nut allergy?
What size are your Vegan Multinutrient capsules?
Will I test positive to drug tests due to the hemp content in Perform?
How do I take Omega 3?
Is our Omega 3 suitable for children?
Omega 3 - Composition/what is the other 200mg made up of?
How is your Creatine sourced?
How many mg of mushroom extract per serving in each Magic Latte?
How should B12 be stored?
Does your Vitamin K2 contain Soy?
Where do you source your Reishi?
What are Cordyceps and what are the benefits of taking them?
What is Chaga and what are the benefits of taking it?
How is your magnesium processed?
Where do you source your Chaga?
Where is your magnesium sourced?
Should I consume magnesium with food?
Is there a maximum dose for Reishi?
Is there a minimum/maximum dose for Cordyceps?
Is there a maximum dose for Chaga?
Is there a maximum dose for Lion's Mane?
Can I consume Chaga alongside other Vivo Life products, especially those with other mushrooms in (e.g. reishi, Lion’s Mane)?
Can I use your magnesium alongside your other products?
Is Chaga suitable for children?
Can I use magnesium with zinc?
Can I take Chaga if I'm pregnant or breastfeeding?
How is the Chaga processed?
What are the benefits of using magnesium?
How do I use Chaga?
Can I consume Cordyceps alongside other Vivo Life products, especially those with other mushrooms in (e.g. Reishi, Lion’s Mane)?
Is Cordyceps suitable for children?
Can I take Cordyceps if I'm pregnant or breastfeeding?
How are the Cordyceps processed?
Can I take Lion's Mane if I'm pregnant or breastfeeding?
Can I consume Lion’s Mane alongside other Vivo Life products, especially those with other mushrooms in (e.g. cordyceps, reishi)?
Where do you source your Cordyceps?
Is Lion's Mane suitable for children?
How do I use Cordyceps?
How is the Lion's Mane processed?
Where do you source your Lion's Mane?
Can I consume Reishi alongside other Vivo Life products, especially those with other mushrooms in (e.g. cordyceps, Lion’s Mane)?
Is Reishi suitable for children?
How do I use Lion's Mane?
Can I take Reishi if I'm pregnant or breastfeeding?
How is the Reishi processed?
What is Lion's Mane and what are the benefits of taking it?
How do I use Reishi?
What is Reishi and what are the benefits of taking it?
What is a pre-workout, what are the benefits?
Collagen Builder - Amino Acid Profile
Can your Collagen Builder help with exercise/injury recovery?
How does Magic Mushroom Coffee compare to regular coffee?
Is your Collagen Builder Halal or Kosher?
Can I use your Collagen Builder when pregnant, breastfeeding, or on medication?
Will your Collagen Builder help my skin's appearance?
Are your products Kosher and Vegan?
Where is your Magic Coffee sourced?
Are Vivo Life Nut (allergen) Free? YES!
Do I need to do a ‘loading phase’ with creatine?
When will the Pre-workout be available in the EU, US & CA?
Is the Pre-Workout third party tested for contaminants?
Are your products tested for heavy metals?
Are the products okay to be taken together?
Do I need a multinutrient on a whole food plant-based diet?
Can I take the Vegan Multinutrient alongside the liquid Omega 3, B12 and D3?
Vegan Multinutrient and thyroid issues?
Why is the B12 in the Vegan Multinutrient so high?
All-In-One Certificate of Analysis
Supergreens Certificate of Analysis
Intra-Workout Certificate of Analysis
Vegan Multinutrient Certificate of Analysis
Is the BCAA in Perform made from duck feathers?
Can I use your products whilst pregnant/breastfeeding?
What is the serving size of Maca?
Where do you source your Maca?
Will Maca affect my hormone balance?
How will Maca help me?
Does Maca contain B Vitamins?
What does Maca taste like?
Does Maca contain caffeine?
What is gelatinised Maca?
What is Collagen?
How should Omega 3 be stored?
Why do I need to take B12?
Is our B12 suitable for children?
How do I take B12?
How do I store D3?
Is D3 suitable for children?
How do I take D3?
What is D3/K2?
Can I use a drip filter (percolator) or a stove top/moka pot to brew Magic Coffee?
How much caffeine is in each serving of Magic Coffee?
What mycotoxins do you test Magic Coffee for?
Does Magic Coffee taste like mushrooms?
How many servings of Magic should I have per day?
What is the difference between fruiting body and mycelium extracts?
How many mushrooms can I take in a day? Can I combine mushrooms?
Are the mushrooms you use really magic (psychoactive)?
How should I prepare my Magic Latte?
Can the Vegan Multinutrient be used when pregnant or breastfeeding?
What time of day should I take the Vegan Multinutrient?
Is the Vegan Multinutrient exclusively for vegans?
Is Vegan Multinutrient suitable for children?
Why is my Vegan Multinutrient discoloured?
Why choose our Vegan Multinutrient?
When is the best time to take Creatine?
Should I only take Creatine on training days?
What is the recommended dose of Creatine?
Will Creatine cause me to gain weight?
What is micronized Creatine?
Does Creatine cause dehydration?
How does Creatine work?
Is Creatine safe?
Should I use a Pre-Workout supplement?
Why have you chosen beetroot for the Pre-Workout?
Is the Pre-Workout gluten/soy free?
Does the Pre-Workout contain caffeine?
How do I use the Pre-Workout?
Is the Pre-Workout vegan?
Is the Pre-Workout suitable for breastfeeding or pregnant women?
Does the unflavoured Vegan Protein taste like anything?
Can I use Vegan Protein in savoury foods?
Can I use Vegan Protein when baking?
Is Vegan Protein suitable for children?
Collagen Builder Certificate of Analysis
Magic Lattes Certificate of Analysis
Magic Coffee Certificate of Analysis
D3 & K2 Certificate of Analysis
B12 Certificate of Analysis
Vegan Protein Certificate of Analysis
Perform Certificate of Analysis
Omega 3 Certificate of Analysis
How are Magic Chaga Chai donations to Akanksha calculated?
What is an adaptogen?
How many servings are there in a pouch of Creatine?
Does Maca contain any added sugar/sweeteners?
Are your products FDA approved?
- Knowledge Base
- GENERAL & CUSTOMER SERVICE
- My order status is 'delivered' but I have not received my parcel
My order status is 'delivered' but I have not received my parcel
Have you seen a delivery note at all?
Sometimes the package is simply at the local post office, awaiting pickup. Could you please check with other members of your household and with your neighbours to see if anyone may have taken your parcel to safeguard it and simply forgotten about it? This happens frequently!
If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.
If the above has been thoroughly checked and you are still unable to locate your order, please contact customer service at: hello@vivolife.co.uk with confirmation of your address and order number.
