My order status is 'delivered' but I have not received my parcel

Have you seen a delivery note at all?

Sometimes the package is simply at the local post office, awaiting pickup. Could you please check with other members of your household and with your neighbours to see if anyone may have taken your parcel to safeguard it and simply forgotten about it? This happens frequently!

If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.

If the above has been thoroughly checked and you are still unable to locate your order, please contact customer service at: hello@vivolife.co.uk with confirmation of your address and order number.

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