GENERAL & CUSTOMER SERVICE
Can I buy your products in stores?
Yes! Our products are stocked in Holland & Barrett, Whole Foods in the UK, and some UK Planet Organics. You can ask your nearest branch if they have our products in stock at this time.
Why is there no scoop in my pouch?
Vivo Life is working to dramatically decrease our plastic usage which is why we have removed all scoops from our products. As a business we no longer felt comfortable including disposable plastic sco…
USA - Why am I charged additional tax on my order?
As you may know, we manufacture all of our products in the UK in our manufacturing facility. This gives us full control over every ingredient that goes into our products and ensures we can continue t…
My order has arrived damaged!
We are so sorry to hear your order has arrived damaged. Our packing superstars do securely send off every parcel however this can sometimes happen from time to time. When damages occur, we need some…
How does your ‘Refer a Friend’ platform work?
Our refer a friend platform is open to anyone who wants to recommend our products and get rewarded! To access this you just need to go to 'your account' page and click on the refer a friend section.
I need help on how to use my product
If you are looking for the best way to use your product so that it tastes its best, we have a lot of healthy, high-protein vegan recipes over on our blog for you to try out. Here, you'll find both sa…
Partnership Opportunities
Thank you for showing an interest in working with Vivo Life, there are many ways in which we can collaborate! Are you looking to become an affiliate and promote our products with your followers/clien…
Do you offer samples of your products in Europe and the USA?
Due to our mission to reduce our carbon footprint we currently unable to offer sample packs of our product. Please feel free to reach out to our customer service team at hello@vivolife.co.uk who can…
I have forgotten my password
If you wish to change your password, you can log out of your account and then click the 'Forgot your password?' button when you go to log back in. This will then give you the opportunity to create a…
My order status is 'delivered' but I have not received my parcel
Have you seen a delivery note at all? Sometimes the package is simply at the local post office, awaiting pickup. Could you please check with other members of your household and with your neighbours t…
How can I unsubscribe from marketing emails?
We like to provide our customers with valuable information about our products, as well as informative articles and occasional promotions, however please feel free to press the 'Unsubscribe' link in g…
Why isn't my discount code working?
Please check the Terms and Conditions of the discount code you are trying to use, and check these are all being followed. Please be advised most discount codes and vouchers are generally not applicab…
Where do I apply my discount code?
Discount codes and vouchers are applicable at the checkout page. There will be a blank box where the code can be input. Please be advised not all discount codes and vouchers are applicable to subscri…
When will my order be received (UK)?
If you have selected a standard method at the checkout, your order will be dispatched via Royal Mail and should be received within 3-5 working days from the dispatch date. If you have not received yo…
How do I process a return?
If you wish to return your unopened order within 30 days of receiving it, please contact our Customer Service team by emailing info@vivolife.co.uk who would be happy to help you!
Do you accept Paypal?
Yes, we accept Paypal as a payment method. Please be advised this is not an available option for subscriptions, as bank card details are required.
Can I buy Vivo Life products in store in the US?
We do not currently have any US retailers stocking our products, however you'll be pleased to know that we do indeed ship to the US. We have a dedicated USA store https://www.vivolife.com/ where all…
Can I write a press article about you?
For any press enquiries, please send your request at partnerships@vivolife.co.uk giving us as much information as possible about what you are working on and why you would like us to be involved. We a…
Understanding the difference between "Best before" and "Use by" dates!
Food labels can be a little confusing sometimes as there are a few different types. The difference between best-before dates and use-by dates is important, knowing the difference ensures food safety…
What are the e-gift card terms and conditions?
Terms and Conditions: Gift cards are redeemable online at https://vivolife.co.uk only. Gift cards can only be used for the purchase of Vivo Life products. Gift cards can be redeemed by using your gif…
How do I check my e-gift card balance?
Check your balance anytime at: https://www.vivolife.co.uk/a/gc/gift-card/balance/
What happens if the e-gift card I have bought hasn't been received?
If your e-gift card hasn't been received, please check your junk mail and that the correct email address was used.
Can I amend my e-gift card balance after purchase?
E-gift cards cannot be amended after purchase.
Can I cancel and refund my e-gift card?
E-gift cards are non-refundable and cannot be canceled after purchase.
Can e-gift cards be use on subscription purchases?
E-gift cards can be used on new subscription orders via the checkout. They can't be applied to existing subscriptions inside the subscription portal.
When does the e-gift card expire?
All gift cards expire 12 months from the date of purchase.
When will the e-gift card be sent?
The gift card will be sent on the date of your choosing. You can choose to send straight away or at a preferred date in the future.
What can I buy with my e-gift card?
You can use your gift card to buy all products on our website.
Where can I use my e-gift card?
Gift cards can be used online here.
Do you have any employment vacancies/career oportunties?
Although we retail worldwide, as a UK based company all our roles are based here in the UK. When we have employment opportunities here in the UK we advertise here. If there is nothing listed at the t…
Do you ship worldwide?
We currently ship in many countries worldwide. You will be able to check if yours is included into our shipping destination at the checkout page. We are always looking into expanding our internationa…
Why can't I log into my account?
If you are having trouble logging into your account, it may be because you haven't yet activated it! Here is a guide on how to activate your account. You can also try searching your emails for an acc…
UK Do you offer samples?
For our protein powder Perform we offer discovery packs, where you get a sample of each flavor. At the moment we are only able to offer this for Perform, but we hope to expand this to other products…
Why don’t you ship to my country?
We currently ship in many countries worldwide, please accept our apologies if yours isn't yet included in our shipping list. You can also drop us an email at info@vivolife.co.uk and ask to be added t…
UK How can I contact you?
To contact our Customer Service Team for any help, please email us at hello@vivolife.co.uk :)
Can I change/cancel my order?
We're generally unable to cancel or edit orders once they have been placed, as our warehouse team are a speedy bunch and orders are processed quite quickly! However, please contact our Customer Servi…
Do you ship to Switzerland?
Yes, we do! You can purchase from our UK website.
Do you ship to Australia?
We are unfortunately unable to ship to Australia at this time! However we are always looking into expanding our delivery network, so please feel free to check back regularly on our website as this ca…
Do you ship to South America?
We are unfortunately unable to ship to countries in South America at this time. However we are always looking into expanding our delivery network, so please feel free to check back regularly on our w…
