SUBSCRIPTIONS

Adding a new subscription item or one time order to your subscription order

Try a new product or flavour by adding onto your existing subscription. To manage your subscriptions, you need to have an activated Vivo account. 1. Log in to your account and select delivery schedul…

Customer Service
Updated by Customer Service

Updating the shipping address on your subscription

Moving house and need to edit your shipping address? No problem! To manage your subscriptions, you need to have an activated Vivo account. 1. Log in and select Subscriptions 2. Select Addresses & pay…

Georgina Roberts
Updated by Georgina Roberts

Updating your payment method on your subscription

Need to update your payment details or add a new payment method? No problem, you can do this anytime from inside your account. To manage your subscriptions, you need to have an activated Vivo account…

Georgina Roberts
Updated by Georgina Roberts

How to cancel your subscription

Want to cancel your subscription? No problem, you can cancel anytime from inside your account. To manage your subscriptions, you need to have an activated Vivo account. 1. Log in and select Subscript…

Georgina Roberts
Updated by Georgina Roberts

Updating the delivery schedule of your subscription

Need to change how often your products are delivered? Easy! To manage your subscriptions, you need to have an activated Vivo account. 1. Log in and select Delivery Schedule , this will take you throu…

Georgina Roberts
Updated by Georgina Roberts

Logging in to your subscription account

Make sure you have activated account prior to logging in. 1. Select My Account from the menu bar on desktop or the circular icon on mobile view. 2. Go to the Returning Customer section. Enter your em…

Georgina Roberts
Updated by Georgina Roberts

Adding another shipping address to your subscription

Want to send Vivo products to a friend or family member? To manage your subscriptions, you need to have an activated Vivo account 1. Log in and select Subscriptions. 2. Select Address & payment detai…

Georgina Roberts
Updated by Georgina Roberts

Create a subscription

To create a subscription, visit any of our Vivo product pages: 1. Select your chosen flavour and size (if applicable) and hit Subscribe. 2. This will open up your cart on the right hand side. Select…

Georgina Roberts
Updated by Georgina Roberts

How to activate your account

To manage your subscriptions, you need to have an activated Vivo account. 1. You’ll receive an account activation email when creating an account. 2. Follow the link to activate your account. Alternat…

Georgina Roberts
Updated by Georgina Roberts

How to skip an upcoming subscription order

Not ready for your next order? No problem! You can skip your next delivery. To manage your subscriptions, you need to have an activated Vivo account. 1. Log in to your account and select Delivery Sch…

Georgina Roberts
Updated by Georgina Roberts

How to swap the flavour/product on your subscription

Try another product or flavour by swapping your existing subscription. To manage your subscriptions, you need to have an activated Vivo account. 1. Log in and select Subscriptions. 2. Choose the prod…

Georgina Roberts
Updated by Georgina Roberts

Subscription Account Overview

You can edit your subscription, update billing information, and view your order history all from inside your account. Simply log in using your email and password or create an account. Once you are lo…

Georgina Roberts
Updated by Georgina Roberts

How to process your order today!

Have you run out of your favorite product(s) and need your order to process today? To manage your subscriptions, you need to have an activated Vivo account. 1. Log in and select Delivery Schedule , t…

Georgina Roberts
Updated by Georgina Roberts

Removing one time items from your subscription

Need to remove a one-time item that you no longer want? Follow the steps below. To manage your subscriptions, you need to have an activated Vivo account. 1. Log in and select Delivery , this will tak…

Georgina Roberts
Updated by Georgina Roberts

Applying a discount code to your subscription.

Want to apply a discount code to your subscription? To manage your subscriptions, you need to have an activated Vivo account. 1. Log in and select delivery schedule. 2. Click edit next to the order y…

Georgina Roberts
Updated by Georgina Roberts

How to reactivate an inactive subscription

To manage your subscriptions, you need to have an activated Vivo account. 1. Log in and select Subscriptions. 2. This will take you to your subscription history. 3. Under the Inactive tab, select the…

Georgina Roberts
Updated by Georgina Roberts

How to manage your Vivo Life subscription - An overview

Managing your Vivo Life subscription is easy! You have full control, from adding new products and swapping flavours through to skipping deliveries and hassle- free cancelations. Learn how to do the f…

Georgina Roberts
Updated by Georgina Roberts

How to change your next subscription charge date

Want to change your next charge date? No problem, follow these steps. To manage your subscriptions, you need to have an activated Vivo account. 1. Log in and select Subscriptions. 2. Select manage su…

Georgina Roberts
Updated by Georgina Roberts

How to create an account

You’ll have the option to create an account at checkout. You will just need to enter your email and create a password. This is an essential step for logging in to manage your subscription. Alternativ…

Georgina Roberts
Updated by Georgina Roberts

What's the benefit to subscribing?

Our subscription service is the easiest way to make sure you are always stocked with your favourite Vivo Life products! It's totally flexible and you have freedom to tailor your subscription to your…

Georgina Roberts
Updated by Georgina Roberts

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